Terms & Conditions

ChotoPaa (ছোট পা) is an online kids' shoe shop based in Chattogram, Bangladesh.

Orders should be placed by an adult — usually the child's parent or guardian. The same goes for accounts.

We describe each shoe as accurately as we can, including its sizes, colours and the foot length each size fits. Colours can look a little different on different screens.

Sizes and stock are shown on each shoe's page. A size is only reserved for you once your order is placed.

• Prices are in Bangladeshi Taka (৳).
• The delivery charge is added at checkout, before you place the order.
• You can pay cash on delivery. When the checkout asks for a bKash advance ([TODO: bKash advance amount, ৳__]), you send that first and pay the rest on delivery.
• If a price is shown wrongly by mistake, we'll tell you before confirming the order.

When you place an order, we confirm it before sending it. We may cancel an order — for example, if a size has sold out or the order looks fraudulent — and we'll let you know if we do.

We deliver across Bangladesh with Steadfast: usually 1–2 days inside Chattogram and 2–4 days outside. See Shipping & Delivery for charges and details.

• Size exchange: within 3 days of delivery, if the shoes are unworn, in the original box.
• Refunds: only for wrong or defective items, or an exchange where the size you need is sold out, [TODO: refunds — within how many days of delivery?], by bKash or the original payment method.

The steps are on our Size Exchange & Returns page.

We use your details to deliver your order and look after you as a customer. Our Privacy Policy explains what we collect, who we share it with and how long we keep it.

Please don't use the site for anything unlawful, place fake orders, or try to interfere with how it works.

The text, photos and logo on chotopaa.com belong to ChotoPaa or the people who gave us permission to use them. Please don't copy them without asking.

As far as the law allows, we aren't responsible for indirect losses from using the site or our shoes. Nothing here takes away your rights under Bangladeshi consumer law.

If something goes wrong, tell us at our contact page and we'll do our best to put it right quickly.

These terms are governed by the laws of Bangladesh.

We may update these terms. The version on this page is the one that applies to new orders.