Size Exchange & Returns

You can exchange for a different size within 3 days of delivery, as long as the shoes are unworn, in the original box.

1. 1Message us within 3 daysContact us at our contact page within 3 days of delivery. Send your order number and the size you need.
2. 2Keep the shoes as they cameThe shoes must be unworn, in the original box. Please keep the box and anything that came inside it.
3. 3We check the new sizeWe check that the size you need is in stock and confirm the exchange with you. If it's sold out, you can pick another shoe instead, or get a refund.
4. 4Swap the pair[TODO: how the first pair comes back — does the courier collect it when the new size is delivered, or does the customer send it?]
5. 5The new size arrivesExchange delivery: [TODO: is the first exchange free, or does the customer pay ৳__ delivery?]

Not sure which size to order? Every shoe has a size guide on its page that shows the foot length each size fits and how to measure at home.

• Shoes that have been worn.
• Shoes without their original box.
• Requests made more than 3 days after delivery.

We refund only for wrong or defective items, or an exchange where the size you need is sold out.

Got a wrong or faulty pair? Please tell us [TODO: refunds — within how many days of delivery?]. Send your order number and clear photos of the problem, and we'll sort it out.

A size that doesn't fit isn't a refund case on its own — exchange it, as above. If the size you need is sold out, you can choose another shoe or get a refund.

Refunds are paid by bKash or the original payment method.